Certificate troubleshooting

The following section helps resolving various certificate related issues.

Certificate enrollment error
How to verify that you have both the certificate and the private key



You receive an error after requesting a certificate.

If you get the error below, it means a valid certificate already exists for this user.

Please contact DPDHL IT Services through your local DPDHL contact providing your username.

The existing certificate must be revoked in order to enroll for a new one.



How to verify that you have both the certificate and the private key

To verify that the external certificate has been successfully enrolled for and installed on the computer, open up Internet Explorer and go to Tools -> Internet Options -> Content -> Certificates, see below: